The Outdoor Plus
The Starlight Metal Fire Sculpture 36"
The Starlight Metal Fire Sculpture 36"
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Size: 36"
Base Diameter: 30"
Burner: 12"
Height: 48"
BTU: 65K
Ignition Type: Match Lit, Spark Glow, Fire Glow, Plug & Play
Made in USA
Specification Sheet(s)
Size: 36"
Base Diameter: 30"
Burner: 12"
Height: 48"
BTU: 65K
Ignition Type: Match Lit, Spark Glow, Fire Glow, Plug & Play
Made in USA
Specification Sheet(s)
Size: 36"
Base Diameter: 30"
Burner: 12"
Height: 48"
BTU: 65K
Ignition Type: Match Lit, Spark Glow, Fire Glow, Plug & Play
Made in USA
-Product Lead Times-
Concrete Fire Pits: 3-4 Weeks
Concrete Bowls: 3-4 Weeks
Metal Units: 4-5 Weeks
Accessories: 1-2 Weeks
Pans & Burners: 2-3 Weeks
All orders for products by The Outdoor Plus are made-to-order unless otherwise stated.
FirePits.Store Offers Free Home Curbside / Dock Delivery on products by The Outdoor Plus.
Shipping times will vary based on location and transit. For Fire Pits, Fire Tables, Bowls or Fire Places our couriers will reach out to schedule delivery appointments.
Shipping To Hawaii or Alaska? Contact Us For Shipping Rates!
| Deliveries |
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For curbside / dock deliveries, clients are recommended to inspect the shipment prior to signing the proof of delivery. Should a shipment arrive with damage, it is recommended to sign the shipment as having arrived DAMAGED and the client should reject the delivery. Take photographs of the damage wherever visible and please send them to our team at Info@FirePits.Store so that we may further assist with this. For successful deliveries curbside / dock deliveries, the client is responsible for moving the product(s) anywhere within the property. White Glove Deliveries are avilable upon request and FirePits.Store shall provide a custom quote for White Glove Deliveries. Note: White Glove deliveries are deliveries whereupon a professional courier team shall place your product(s) at a desired location. Should the team deem a location unsafe, they will place the product upon the nearest and safest location to a desired location.
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| Product Return & Cancellation Policy |
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All orders for products by The Outdoor Plus are made-to-order - unless otherwise stated - there is a 15% Restocking Fee on orders that are cancelled after having begun production. Orders entered into the system that have not begun production shall incur a 10% cancellation fee. For returns, the client shall incur a 25% restocking fee. The client is also in charge of payment for return shipping There are no returns accepted on special order items, made-to-order items, and custom-made items. |
PRODUCT WARRANTY
The Outdoor Plus Company (TOP) warranties fire pits
against manufacturing defects that prevent safe and
correct function.
Warranty periods are as follows:
Electronics, Gas Valves, & Pilot Assembly:
Commercial - 6 Months ; Residential - 1 Year
Stainless Steel & Aluminum Pans:
Commercial - 1 year; Residential - 5 years
Burner Ring & Burner Bars:
Lifetime Warranty
Electrodes & Spark Igniters
Not Warrantied (due to lifespan)
• This commences from the date of original sale /
shipment from The Outdoor Plus
• The warranty on parts and in-house labor will apply
only to claims presented to us by T.O.P's original
customer and is in lieu of all other warranties
expressed or implied.
• The defective product must be sent back to TOP
with a Return Merchandise Authorization (RMA)
issued by TOP for that specific product which states
the nature of the defect or warranty claim. The
original purchase information will be required.
• Product to be returned should be packed carefully.
The Outdoor Plus is not responsible for shipping
damage on returned items.
• RMA’s are only valid for 30 days which states the
nature of the defect or warranty claim after the
expiration date.
• The RMA number must be indicated on the outside
of the return package and a copy of the RMA should
be placed in the package with product.
• TOP is not responsible for damaged caused by
overheating, modification, abuse, improper storage,
installation, or maintenance.
• TOP is not responsible for surface level rust on
stainless steel products.
• TOP is not responsible for the actions including
negligence of the installer.
• Any labor involving installation or maintenance with
the unit is not covered.
• This warranty excludes claims for incidental or
consequential damage and indirectcollateral
expenses arising from product defects or warranty
recovery. Product manufactured by TOP including
cLCus, UL, or CSA Certified models, cannot be
altered or modified in any way.
• TOP is not responsible for local codes and will
not accept a return on any product that is not
approved for installation. Please check with your
local authorities or governing agencies for proper
approvals before purchasing.
PRODUCT RETURN POLICY
No returns on made-to-order goods.
No returns on custom features, NO EXCEPTIONS.
If a product is delivered incorrectly, it is the recipients
responsibility to notify TOP within 48 hours. TOP is not
responsible for incorrect or damaged packages and
shipments 48 hours after they have been received.
PRODUCT TESTING PROGRAM
If you believe a unit or component you received
is defective, The Outdoor Plus will gladly test any
component at T.O.P's facility. TOP will cover shipping
back to you.
DEFECTIVE
If an item is found to be defective it will be repaired or
replaced at T.O.P's discretion. TOP will absorb all costs
of outgoing freight and replacement costs if product is
in warranty.
NON-DEFECTIVE
If the product is found to be non-defective it will be
returned to the customer - no credit will be given.
TOP ERROR
If a return is needed due to a mistake on T.O.P's part,
we will issue a RMA and Return Services Label. When
products are received at TOP, credit will be issued for
the products and the outgoing freight on the original
invoice.
CUSTOMER ERROR
If an RMA is asked for and covers current new
products in the original package, we will authorize
the return. The customer is responsible for the
return shipping. When products are received we will
issue credit for the original customer cost less a 25%
restocking charge.
Custom orders do not apply.
